Privacy Policy
At Falahnova, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and manage your personal information when you visit our website, create an account, place an order, contact our customer service team, or otherwise interact with our services.
By using Falahnova’s website and services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Falahnova, we may collect certain information, including:
- Name
- Email address
- Mobile or telephone number
- Billing and delivery address
- Order and purchase information
- Payment-related information
- Account and login information
- Customer service communications
- Product reviews, feedback, suggestions, or complaints
- Information provided through forms on our website
- Technical information such as IP address, browser type, device type, operating system, and website activity
We only collect information that is reasonably necessary to provide and improve our products and services.
2. Shopping & Order Information
When you place an order through Falahnova, we collect the information necessary to process and deliver your purchase.
This may include your name, contact details, delivery address, order details, and payment-related information.
Payment information may be processed through our authorized payment service providers. Falahnova does not request or collect sensitive payment information such as passwords, PINs, or OTPs through email, phone calls, or unsolicited messages.
We may also retain your order history to provide better customer service, facilitate returns or exchanges, maintain transaction records, and improve your shopping experience.
3. Registered Customers
If you create an account with Falahnova, we may collect and store information such as your name, email address, mobile number, delivery information, and purchase history.
Your account information helps you:
- Track your orders
- Manage your account
- View previous purchases
- Save delivery information
- Receive relevant updates regarding your orders and services
You are responsible for keeping your account credentials confidential and should not share your password with others.
4. Guest Shoppers & Newsletter
You may browse and purchase products from Falahnova without creating a permanent account, where this option is available.
If you subscribe to our newsletter, promotional communications, or updates, we may collect information such as your name, email address, and/or mobile number.
We may use this information to send you:
- New product updates
- Special offers and promotions
- Seasonal campaigns
- Relevant brand communications
- Service and shopping-related updates
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication.
5. Customer Service & Contact Us
When you contact Falahnova through our Contact Us page, email, social media, or other customer support channels, we may collect information such as your name, phone number, email address, order details, and any other information you voluntarily provide.
We use this information to:
- Verify and assist with your request
- Respond to questions and complaints
- Resolve order-related issues
- Process returns and exchanges
- Improve our products and services
- Monitor customer experience and service quality
We may retain relevant customer service communications where reasonably necessary for business, legal, or service purposes.
6. Website Analytics & Cookies
You may visit and browse Falahnova’s website without directly providing personal information.
However, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring pages or sources
- General website interaction information
Falahnova may use cookies and similar technologies to improve website functionality, understand customer preferences, analyze website traffic, remember certain settings, and enhance your overall shopping experience.
Cookies are small data files stored on your device when you visit a website.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of the Falahnova website.
7. How We Use Your Information
Falahnova may use the information we collect for purposes including:
- Processing and delivering your orders
- Providing customer support
- Managing customer accounts
- Processing payments
- Handling returns, exchanges, and refunds
- Communicating important order updates
- Improving our products, website, and services
- Understanding customer preferences and shopping behaviour
- Sending promotional communications where permitted
- Preventing fraud, misuse, or unauthorized activity
- Maintaining website security
- Complying with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to our business and services without an appropriate legal basis or your consent where required.
8. Sharing of Personal Information
Falahnova may share limited personal information with trusted third-party service providers when necessary to provide our services.
These may include:
- Payment service providers
- Courier and delivery partners
- Website and technology service providers
- Customer support service providers
- Analytics and marketing service providers, where applicable
Such information will be shared only to the extent reasonably necessary for the relevant service or business purpose.
We do not sell your personal information to third parties as a source of revenue.
9. Social Media
Falahnova may provide links, plugins, or other features that allow you to interact with social media platforms or third-party services.
If you choose to interact with these platforms, certain information may be shared with or collected by the relevant third party according to its own privacy policy and terms.
Falahnova does not control the privacy practices of independent third-party social media platforms and encourages you to review their respective privacy policies.
10. Legal & Regulatory Obligations
Falahnova may disclose or provide access to personal information when required or permitted by applicable laws, regulations, legal processes, court orders, government authorities, or other legally valid requests.
We may also disclose information when reasonably necessary to:
- Protect our legal rights
- Prevent fraud or unlawful activity
- Protect the safety and security of our customers, employees, or services
- Investigate suspected violations of our terms and policies
- Comply with applicable laws and regulations
11. Security of Personal Information
We take the security and privacy of your personal information seriously.
Falahnova maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, theft, alteration, or disclosure.
Access to personal information may be limited to employees, authorized representatives, and service providers who require the information to perform their relevant responsibilities.
Where applicable, certain account information may be protected through passwords or other security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers are therefore encouraged to use strong passwords and keep their account credentials confidential.
Falahnova will never ask you to disclose your password, OTP, PIN, or other sensitive authentication information through unsolicited emails, messages, or phone calls.
12. Your Privacy Choices
Depending on applicable laws and the nature of the information, you may have certain rights regarding your personal information, including the ability to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Unsubscribe from promotional communications
- Manage cookie preferences through your browser
- Request information regarding how your data is used
To exercise an applicable privacy-related right or raise a concern, please contact Falahnova through our official Contact Us page.
13. Changes to This Privacy Policy
Falahnova may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws and regulations.
Any updated version will be published on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Your Privacy Matters to Us
At Falahnova, we are committed to creating a safe, secure, and trustworthy shopping experience while respecting your privacy and protecting your personal information.